Quote & Underwriting 360

Six underwriting & issuance systems, one pipeline — federated bind-rate, pricing and velocity, and the margin lost to standalone off-core systems.

Generali Central Insurance Company Limited · FY25 (Mar'25, audited)

Mid-tier private multiline general insurer — Top-10 private (rank ~10)

2,644 employees · 167 branches · 21,000+ agents

▲ Executive read· the answer, then the moves

Bringing the 2 standalone off-core systems onto the BaNCS core recovers ~₹238 Cr on premium Generali Central already quotes — ₹16 Cr of discount leakage plus ₹222 Cr of bind-rate uplift. The standalone systems bind less and discount more, with no central pricing governance.

4 of 4 headline metrics improving vs prior · still off target: Gross Written Premium (GWP) ₹5,548 Cr vs ₹6,100 Cr, Gross Direct Premium (GDPI) ₹5,408 Cr vs ₹5,900 Cr, Digital Policy Issuance 87.0% vs 92.0%

Do now — ranked by urgency

1
Stop the ₹16 Cr discount leakage on standalone systemsWatch
Why it matters
Standalone systems discount at 8% vs the BaNCS core 5% — recovering ₹16 Cr of margin on the policies they already bind, no new selling required.
What's driving it
Standalone discount 8% vs BaNCS core 5%
₹1,290 Cr of standalone quotes off governed pricing
FYI
Affected systems: bancassurance CBS bridge, commercial underwriting (2 systems)
Owner: Underwriting / Pricing
Govern pricing →
2
Lift standalone bind-rate to capture ₹222 Cr of premiumOpportunity
Why it matters
Bringing standalone bind-rate from 39% to the BaNCS-core 56% on ₹1,290 Cr of quotes adds ₹222 Cr of premium.
What's driving it
Standalone bind 39% vs BaNCS core 56%
Cycle 5d slower off-core
FYI
4 BaNCS-core systems already run governed STP workflow
Owner: Underwriting Ops
See systems →
3
Standardize everyone onto the BaNCS core — ₹238 Cr prizeOpportunity
Why it matters
One pricing engine and STP workflow recovers ~₹238 Cr combined and flips these lines from estimates to policy-grain actuals.
What's driving it
₹16 Cr discount + ₹222 Cr bind-rate = ₹238 Cr
5d faster quote→issue on BaNCS
FYI
₹6,940 Cr of open quotes federated across 6 systems
Owner: Underwriting Ops
Plan migration →

🏦 Bancassurance (Central Bank) & distributionStep 3 of 6 · quote & proposal across Motor, Health & Commercial◀ Channels & Customers 360 Claims & Renewals 360 ▶All journeys

🌐 Enterprise 360 modules· on Quote & Proposal 360Browse all 51 views ▾

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↗ Where this connects — act / drill across

🔄Quote-to-Premium 360· where the quote goes — to premium 📈New Business & Underwriting 360· quotes feeding the funnel 🧩Programs & Digital 360· migrate legacy proposal systems onto the core 👥Channels & Customers 360· who you're quoting

● LiveBuilt forUnderwriting Ops· one pipeline, one bind-rateFinance / Pricing· stop discount leakageLine leaders· issuance velocity by system

Each line still quotes in its own system — the TCS BaNCS core for retail health & motor, the IRIS agent platform, the broker portal (EASE) and web / WhatsApp & aggregator issuance, plus the standalone bancassurance CBS bridge and commercial underwriting. Federated, they total ₹6,940 Cr of open quotes; but the standalone off-core systems bind less and discount more, with no central pricing governance. One view shows where the margin leaks.

Data backing: quote_system (per-system quotes, value, bind-rate, discount, cycle) · BaNCS-core federation

Issuance systems

across lines

4,880

Open quotes

₹6,940 Cr value

53%

Blended bind-rate

by ₹ value

Avg discount

off base

Avg quote→issue

cycle time

Federated pipeline

Every issuance system, one table

BaNCS-core systems (governed pricing) vs standalone off-core ones — note how bind-rate falls and discount/cycle rise off-core.

Issuance system	Line	Quotes	Value	Bind-rate	Discount	Cycle	Status
TCS BaNCS core (retail health + motor)	Health & Personal Accident	1800	₹2,400 Cr	62%	4%	1d	Integrated
IRIS agent self-issuance platform	Motor (OD + TP)	1200	₹1,550 Cr	58%	5%	1d	Integrated
Broker portal / EASE	Commercial & Property	420	₹1,000 Cr	40%	8%	6d	Integrated
Commercial underwriting (manual + BaNCS)	Commercial & Property	300	₹900 Cr	35%	9%	10d	Standalone
Web / WhatsApp & aggregator issuance	Health & Personal Accident	900	₹700 Cr	55%	3%	1d	Integrated
Bancassurance CBS bridge (Central Bank)	Motor (OD + TP)	260	₹390 Cr	48%	6%	3d	Standalone

BaNCS-core systems (4)

₹5,650 Cr of quotes · 56% bind · 5% discount. Governed pricing and STP workflow.

Standalone off-core (2)

₹1,290 Cr of quotes · 39% bind · 8% discount · slower cycle. No central governance — the bancassurance CBS bridge and commercial underwriting.

The consolidation prize

Move everyone onto the BaNCS core

Bringing the standalone systems to the BaNCS-core discipline is worth real money on premium Generali Central is already quoting.

Discount leakage recovered

+₹16 Cr

If standalone tools discounted at the integrated 5% instead of 8%, on the deals they already win.

Premium from bind-rate

+₹222 Cr

Lifting standalone bind-rate from 39% to the BaNCS-core 56% on ₹1,290 Cr of quotes.

Faster issuance

−5d

Standalone quote→issue cycles run far longer; one STP engine shortens time-to-issue and frees underwriting capacity.

The move: migrate the bancassurance CBS bridge and commercial underwriting onto the BaNCS core with one pricing engine and STP workflow. It recovers ~₹238 Cr combined, and — like the customer master — it's the same standardization that flips these lines from estimates to policy-grain actuals everywhere else in the cockpit.