GGenerali CentralExecutive Cockpit

Motor 360

Motor is the volume engine (≈34% of GWP). The honest split: Third-Party is IRDAI-tariffed (rates frozen since FY20) and runs an underwriting profit; Own-Damage is free-priced, competitive and loss-making. Vehicle-class mix, loss ratio by sub-line, the claims / garage-network machine, and the fraud & SIU exposure sitting inside the OD loss ratio.

Generali Central Insurance Company Limited · FY25 (Mar'25, audited)
Mid-tier private multiline general insurer — Top-10 private (rank ~10)
2,644 employees · 167 branches · 21,000+ agents
🚀 Health & Motor profitable growthStep 3 of 7 · the motor P&L: OD loss vs tariffed-TP profitHealth 360Enterprise 360All journeys
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● LiveBuilt forChief Insurance Officer· the OD turnaround & TP profitabilityClaims / Operations· TAT, garage network & digital FNOLCFO / Board· motor's contribution to the combined ratio

Motor writes ₹1,886 Cr of GWP at a 69% blended loss ratio. The story the P&L tells is a pricing one: tariffed TP profits while free-priced OD loses — so the motor turnaround is an OD-underwriting and claims-cost job. PC/2W/CV sub-splits are modeled (the company does not disclose them).

Data backing: motor_line (OD/TP × PC/2W/CV — gwp · loss ratio · policies · avg premium · claims · TAT · digital intimation) · kpi (loss ratio · claims TAT) · fraud_case (motor SIU sample)
₹1,886 Cr
Motor GWP
≈34% of ₹5,548 Cr GWP
69%
Blended loss ratio
OD ~75% · TP ~65%
38.8 lakh
Motor policies (in-force)
modeled PC/2W/CV split
6.6d
Blended claims TAT
2.6 lakh claims/yr
6,500+
Garage network
cashless workshops
The tariff-vs-free-pricing story

Own-Damage vs Third-Party

The single most important read on motor: who sets the price. TP rates are set by IRDAI (and frozen since FY20); OD is priced in a competitive market — which is exactly why one makes money and the other doesn't.

Own-Damage (OD)
₹856 Cr
Free-priced · loss-making
Blended loss ratio
75%
Digital intimation
58%

Own-damage is written in a competitive, market-priced segment — it ran an underwriting loss (≈ −₹75 Cr) in FY25. The levers are OD repricing, the Plastic Repair Program (repair-not-replace) and i-ViSS video self-survey to compress claim cost.

Third-Party (TP)
₹1,030 Cr
Tariffed · profitable
Blended loss ratio
65%
Pricing
IRDAI

Third-party rates are IRDAI-tariffed and frozen since FY20 — TP ran an underwriting profit (≈ +₹84 Cr). Carries the regulatory Motor-TP obligation and Solatium Fund; long-tail MACT bodily-injury is the fraud-exposed tail (SIU focus). A future TP tariff revision is the biggest single upside.

Read it: motor is roughly balanced overall (69% blended), but that hides a ₹856 Cr OD book losing money subsidised by a ₹1,030 Cr tariffed TP book making it. Fixing motor = fixing OD, because TP pricing is not in the company's hands.

Where the premium sits

Vehicle-class mix — PC · 2W · CV

Two-Wheeler is high-volume / low-premium; Private Car is premium-heavy; Commercial Vehicle is premium-dense and the most loss-prone. Sub-split is modeled (peer-benchmarked).

Private Car₹830 Cr · 10.8 lakh policies · avg ₹7,685
Loss ratio
69%
Two-Wheeler₹500 Cr · 25.8 lakh policies · avg ₹1,938
Loss ratio
64%
Commercial Vehicle₹556 Cr · 2.1 lakh policies · avg ₹25,860
Loss ratio
74%

Bars = GWP by vehicle class (Σ ₹1,886 Cr). Avg premium = GWP ÷ in-force policies. CV carries the highest loss ratio; 2W the largest policy count.

The underwriting picture

Loss ratio by motor sub-line

Six sub-lines (PC / 2W / CV × OD / TP). Green = disciplined; wine = loss-leaning. The OD lines and CV sit at the top.

Commercial Vehicle — OD · ₹226 Cr · 21,000 claims78% loss
Loss-prone — higher severity, harder repair economics. MODELED sub-split.
Private Car — OD · ₹450 Cr · 78,000 claims75% loss
Free-priced own-damage — competitive market → loss-making (OD ran −₹75 Cr). Plastic Repair Program & i-ViSS cut cost. MODELED sub-split.
Commercial Vehicle — TP · ₹330 Cr · 30,000 claims72% loss
Tariffed; long-tail MACT bodily-injury exposure (fraud-exposed — SIU focus).
Two-Wheeler — OD · ₹180 Cr · 60,000 claims70% loss
High-volume, low-premium OD; >55% digitally intimated via app/portal. MODELED sub-split.
Private Car — TP · ₹380 Cr · 22,000 claims62% loss
IRDAI-tariffed third-party (rates frozen since FY20) — underwriting profit (TP ran +₹84 Cr). Long-tail bodily-injury.
Two-Wheeler — TP · ₹320 Cr · 45,000 claims60% loss
Tariffed long-tail TP; Motor TP obligation + Solatium Fund. Best loss ratio in the book.
The claims machine

TAT, network & digital FNOL

How fast motor claims move, and how much comes in digitally rather than over a counter.

Blended claims TAT
6.6d
2.6 lakh claims/yr
OD digital intimation
58%
>55% target (app/OEM/portal)
Cashless garages
6,500+
cashless workshop network
Claims settlement ratio
94.79%
overall FY25 (all lines)
Cost-out levers

Plastic Repair & i-ViSS

The tools that bend the OD loss ratio — repair-not-replace and survey-less settlement.

Plastic Repair Program. Repair-not-replace on plastic parts (bumpers, panels) cuts OD claim severity — a direct lever on the 75% OD loss ratio.

i-ViSS / video self-survey. Survey-less remote inspection of minor damage settles small OD claims in hours and removes the garage-collusion window (a fraud-adjacent saving).

FG ConGo + Digital Claims Archival. AI motor-claims app (OCR, smart forms) with ~80% less physical documentation — faster, cheaper, more auditable.

OD loss ratio — the number to bend
75% on ₹856 Cr of OD
pricing + Plastic Repair + i-ViSS is the motor-turnaround play
The fraud-exposed line

Motor fraud & the SIU

Motor is the largest fraud-exposed general-insurance line — staged-accident rings, inflated repairs, fake third-party (MACT) injury, phantom vehicles and backdated e-policies. Catching it pre-payment is a direct OD-loss-ratio lever. Sample drawn from the same SIU caseload as Fraud & SIU 360; portfolio savings are modeled.

6
Motor SIU cases
in the sample caseload
₹29.5 L
Fraud ₹ flagged
claimed value (sample)
₹15.0 L
₹ recovered / prevented
51% of claimed
Motor
Largest fraud line (GI)
by case count
Motor fraud types in the SIU book
Fake Third-Party (TP) injuryInvestigating
Network analytics · AI score 0.88₹12.5 L₹0.0 L saved
Total-loss / salvage fraudRecovered
Red-flag rules · AI score 0.76₹6.0 L₹4.5 L saved
Staged accident (organised ring)Confirmed
SIU · AI score 0.92₹4.8 L₹4.8 L saved
Phantom vehicle / ghost claimConfirmed
IIB match · AI score 0.90₹3.2 L₹3.2 L saved
Inflated repair billRecovered
AI score · AI score 0.81₹1.6 L₹1.1 L saved
Fake e-policy / backdated coverConfirmed
Red-flag rules · AI score 0.80₹1.4 L₹1.4 L saved
How motor fraud is caught — the detection engines

FG ConGo + AI/ML scoring. The AI motor-claims app (OCR, smart forms) scores every claim; anything above the 0.75 threshold auto-routes to the SIU.

i-ViSS video self-survey. Survey-less inspection of minor OD damage removes the garage-collusion window.

IIB cross-insurer match. Catches phantom vehicles, fake / backdated e-policies and known-fraudster policyholders across insurers.

Network / link analytics. Surfaces organised staged-accident rings and repeat garage / agent clusters.

Red-flag rules + SIU field investigation. Rule triggers and on-ground investigation for high-value MACT bodily-injury and total-loss / salvage fraud.

Why it matters here: motor fraud sits inside the 75% OD loss ratio. Every rupee of leakage caught pre-payment is a direct OD-loss-ratio saving — the modeled fraud-savings goal (₹78 → ₹120 Cr) is one of the biggest single motor-turnaround levers.

Full SIU pipeline, detection mix & FMF-2025 readiness → Fraud & SIU 360