GGenerali CentralExecutive Cockpit

AI Agentic Workforce

Always-on agents, each with a narrow brief over one slice of governed data. Every run reasons over real figures — the reconciled FY25 book, or the live governance repository — and writes to the same decision log the Today queue and Activity feed read from, so an agent action leaves an audit trail rather than a claim.

Generali Central Insurance Company Limited · FY25 (Mar'25, audited)
Mid-tier private multiline general insurer — Top-10 private (rank ~10)
2,644 employees · 167 branches · 21,000+ agents
🎬 A claim to a decision — the SciKIQ storyStep 10 of 14 · Act 5 · act — the agentic workforceDecision StackActivity & DigestAll journeys
🌐 Enterprise 360 modules· on AI Agentic WorkforceBrowse all 51 views ▾
Todayyour decision queue📨 Activity & Digestaudit trail · @mentions🧭 360 Directoryall views by persona🗺 Guided Journeyspersona flows · step-by-step🛰 Control Towercommand center🎯 Strategy & Goals4 pillars · OKRs💎 Value Creation Planturnaround · value🤖 AI Use Casesrecommend & act🌐 Enterprise 360the consolidated pane📈 New Business & Underwriting 360funnel · forecast🚗 Motor 360OD vs TP · classes · claims🏥 Health 360retail vs group · ICR · cashless🛡 Fraud & SIU 360leakage · detection · recovery🛰 Market & Industry Intelsignals · growth initiatives🏛 Company Hierarchyorg · lines · entities🗂 Org Roll-up 360zone · line · branch📍 Branch & Distribution 360branch twin · sourcing · zones👥 Channels & Customers 360channels · cross-sell🧩 Customer Mastergolden record · MDM🧾 Quote & Proposal 360proposals by line🔄 Quote-to-Premium 360quote-to-premium cycle🔁 Claims & Renewals 360claims · cashless · renewals🔧 Case / Project 360delivery · case handling👷 Workforce 360people · productivity🏷 Products & Lines 360products · loss ratio🧩 Programs & Digital 360PMO · workstreams · go-live🤝 Growth Initiatives 360initiatives · investment · ROI🚪 Turnaround & Growthcombined ratio · solvency · ₹10k cr🚚 Reinsurance & Network 360reinsurers · hospitals · garages💰 Finance 360P&L · combined ratio💵 Cash 360premium · float · investments🧬 Ontology & Meshlogical layer · data products Evidencedrill-to-record · export🩺 Data Healthfreshness · lineage🕸 SciKIQ Data Fabriclive catalog · PII · scans🧠 SciKIQ Fabric Mapthe whole architecture📄 Policy 360live policies · lapse score🧾 Claim 360live claims · severity · fraud🏥 Hospital & Provider 360network · anomaly score🤝 Agent & Broker 360distribution · portfolio quality Compliance 360KYC · PII · obligations🎛 Simulationdeterministic what-if📑 Document Intelligencebills & estimates → structure🔌 Connectorswhat is actually wired📋 Underwriting & Pricing AIrules decide · model explains🧭 Coverage Reasoningliability · payable · rules🔁 Lapse, Retention & Sales AInext best action · cross-sell · leads🕸 Fraud Network Analysishubs · co-occurrence · concentration Decision Stacksee → predict → act🤖 AI Agentic Workforce10 always-on agents📚 Data Catalogterms · CDEs · glossaries
Always-on

10 agents · 30 named skills

Live AI

Run one, or run the workforce. Agents are deliberately narrow: the Compliance, Knowledge and Data Engineer agents read the live Postgres governance repository, the rest read the reconciled book. None of them is a general chatbot — that is what Ask AI is for.

10
Agents
each independently runnable
3
On live Postgres
compliance · knowledge · data eng.
5
Live AI assets
LEO · FG ConGo · I-Assist · i-ViSS · IRIS
state.db
Audit trail
every run logged
Each run is written to the decision log — see Activity & Digest.
📋
Underwriting Agentreconciled book
UW guidance · risk scoring · document analysis
🧾
Claims Agentreconciled book
FNOL assistant · reserve advisor · fraud alert
💬
Customer Service Agentreconciled book
policy & claim queries · renewals · service requests
💳
Payment Agentreconciled book
payment reminders · reconciliation · collections
🏥
Provider Agentbook + Postgres
pre-auth · claims status · TAT · settlements
Compliance Agentlive Postgres
regulatory checks · policy audit · monitoring
🛡
Fraud Detection Agentbook + Postgres
pattern detection · network analysis · alerts
📊
Reporting Agentreconciled book
pattern detection · analysis · alerts
📚
Knowledge Agentlive Postgres
policy search · guidelines · FAQs
🔧
Data Engineer Agentlive Postgres
pipeline health · data quality · lineage
What sits underneath

The AI assets the agents stand on

The agents above are the orchestration layer. These are the underlying assets — the ones marked Live are real Generali Central systems; the rest are peer-benchmarked targets.

LEOLive
Service · moves Query deflection / self-serve
~45% self-serve65% self-serve
FG ConGo (Claims on the Go)Live
Claims · moves Motor claim TAT / accuracy
~1 dayhours
I-Assist OCRLive
Claims · moves Health adjudication TAT
~6 days3 days
i-ViSS (Video Self-Survey)Live
Claims · moves Small-claim settlement time
hourson-the-spot
IRIS agent platformLive
Distribution · moves Policy-issuance TAT / agent STP
87% digital92% digital
AI Motor Photo-AssessmentPiloting · modeled
Claims · moves Motor OD assessment time
hoursminutes
AI Fraud Scoring EnginePiloting · modeled
Fraud · moves Fraud catch-rate
62%+20–30% uplift
AI Underwriting (STP / auto-approval)Piloting · modeled
Underwriting · moves Auto-approval %
70% auto-approved
AI Renewal-PropensityPiloting · modeled
Distribution · moves Policy retention
82%85%+
Health Auto-AdjudicationPlanned · modeled
Claims · moves Cashless STP %
40% STP
GenAI Service CopilotPlanned · modeled
Service · moves Cost-to-serve
−20–30%
Smart Health UnderwritingPlanned · modeled
Underwriting · moves Health loss ratio
99%<94%